Operations Management

CardSmith’s comprehensive Operations Management service monitors and manages program start-up, day to day operations and back-end administration, and measures overall program performance. We regularly manage all deposit processing, cardholder and merchant service operations, month-end settlement, reporting and more. At start-up, we oversee and manage the global project plan required to get a card program launched or smoothly transitioned from a legacy card system. Post-launch, we manage pre-and post-semester administration, and regularly monitor system and program performance for each client we serve.

We are the only company providing a comprehensive campus card management service, bringing to bear for each client the experience and knowledge of working with all kinds of card programs. Our service frees experienced card program managers from technical and operating responsibilities to focus on program strategy, growth and development. Clients without card program experience have the benefit and assurance of expert program management – end-to-end.

• Pre-Launch Planning
• Launch Scheduling & Management
• Card Encoding/Production Support
• Go Live Process
• Deposit/Payment Processing
• Terminal Swaps/Installation
• System & Terminal Monitoring
• Month-End Reporting
• Finance & Accounting Support
• Royalty Calculation & Payment
• Reporting/Results Analysis
• Pre/Post Semester Processes
• Program Growth/Expansion

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